What is Mediation?
Maryland’s Mediation and Conflict Resolution Office (MACRO) describes what mediation is and why it is effective.
How does the mediation process work? A short article by Jessica Stepp on mediate.com describes the process.
Here is a fun visual illustration of mediation and the process from graphic facilitator Marc Archambault at papershine.com.
View a mindmap by Bill Warters showing different different mediation models. Click on the model name for more detail.
Watch a mediation
This set of short videos called UK Mediation follows a conflict and provides a great view of the mediation process.
- Episode 1:What causes conflict? (2:17)
- Episode 2: The manager’s input (8:18)
- Episode 3: Meeting the mediators (11:50)
- Episode 4: Joint mediation session (5:57)
- Episode 5: Making the agenda (2:26)
- Episode 6: Negotiating the issues (2:37)
- Episode 7: Mediating towards an agreement (3:19)
- Episode 8: Returning to work (0:48)
This 11-minute video uses computer-generated characters to create a simulation of a mediation among two college students (with a cute ending)!